We value the trust of our customers and strive to make sure every purchase brings you nothing but pleasant experiences. Please review our product return policy:

Return of Goods of Proper Quality

In accordance with Resolution No. 172 of the Cabinet of Ministers of Ukraine dated March 19, 1994, and Article 9 of the Law of Ukraine "On Consumer Rights Protection," food products, including chocolate products, are not subject to return or exchange if they are of proper quality, meaning:

• they have the appropriate appearance and taste,
• they have no foreign odors or defects,
• the packaging integrity is preserved,
• the shelf life has not expired.

Therefore, please carefully check that your order is correct upon receipt, as well as the integrity of the original packaging and its contents. If the return is made at the customer's request and the product is of proper quality, the refund amount will be reduced by 2.2% (Wayforpay commission for payment made through the website)

Return of Goods of Improper Quality

If you receive a product of improper quality (defective, spoiled, packaging damaged during delivery, wrong item), the buyer has the right to:

• a free replacement;
• a full refund;
• or another form of compensation agreed upon by both parties.

Claims regarding improper product quality are accepted within 14 days of receiving the order

Claims are submitted through the brand's official channels — Instagram or Telegram — with the order number, a description of the issue, photos of the product, and the acceptance-transfer act (if needed)

How to Submit a Claim

To process your claim, please send us a message on Instagram or Telegram, including:

• the order number;
• a description of the issue;
• photos of the received product (clearly showing the damage or defect);
• the acceptance-transfer act completed at the Nova Poshta branch at the time of receiving the shipment.

Our team will contact you within 1–2 business days to arrange the details

Liability for Products Purchased Outside Official Channels

YandMi is not responsible for the quality, authenticity, or safety of products purchased outside official channels. Official channels are:

• the website yandmi.com;
• the Instagram page and Telegram channel.

All other sources do not guarantee the authenticity of the product and are not covered by the brand's warranty or service obligations