We ship orders from Monday to Friday after 5:00 PM within 1–5 business days.
If the order is placed and paid for before 4:00 PM, we accept it for processing on the same business day. Orders placed after 4:00 PM or on weekends are accepted for processing on the next business day
Except for exceptional cases related to force majeure or temporary disruptions in work. Delivery times depend on your location — up-to-date information can always be viewed on the Nova Poshta website. Usually delivery takes from 1 to 3 days
If you want to arrange delivery abroad — add the selected products to the cart, and when placing an order in the "Delivery country" field, select "Other country"
You do not need to pay for the order immediately: we will reserve the selected items for 24 hours. During this time, our manager will contact you on Telegram or Instagram, clarify all the delivery details and send you payment details
If it is more convenient for you — you can write to us yourself on Telegram or Instagram, indicating the order number or sending a screenshot of the checkout page — and we will organize everything
We send orders from Monday to Friday after 17:00 within 1–5 business days
If the order is placed and paid for by 16:00, we accept it for work on the same business day. Orders placed after 4:00 PM or on weekends will be processed the next business day
Except in exceptional cases of force majeure or temporary disruptions
Delivery times depend on your city and country of delivery. Usually delivery takes 5 to 14 days
According to Art. 909 of the Civil Code of Ukraine, the responsibility for the integrity of the parcel from the moment of its transfer to the carrier lies with the delivery service
We sincerely advise: be sure to check the condition of the parcel directly at the branch, especially if you see that the box is damaged or looks open
Each of our orders is securely rewound with branded tape with the YandMi logo. If the tape is damaged, or another one is glued on top of it, be sure to check the contents of the parcel and make sure that everything you ordered is present
In case of damage:
Make a damage report directly at the delivery service branch
Be sure to write to us on Telegram or Instagram, indicating the TTN number and sending a photo of the package and contents
We are always on your side — and we will do everything to resolve the situation in your favor
If you see that you received something different from what you ordered, please refuse the package directly at the branch and write to us on Instagram or Telegram
If you found an error at home, write to us as well. We always try to find the best solution in each situation
Please note: our managers work from 9:00 to 18:00, Monday to Friday
Remember: on the other side of the screen are people just like you. And although we strive for perfection, no one is immune from mistakes. But we strive for each of your orders to be perfect, so we always offer solutions
We care about the quality and safety of products during delivery even in hot weather. To do this, we offer the option of delivery in a thermo box, which maintains the optimal temperature inside for up to 24 hours. You can add this service at the checkout
Please note that this service is only available for delivery within Ukraine, as the thermo box provides cold for a limited time
Unfortunately, this option is not available at the moment
After placing your order, you will receive a TTN number — you can use it to conveniently pay for delivery on the carrier's website or app
If you received a product of inadequate quality, you have the right to a return in accordance with the current legislation of Ukraine
All details are on the Returns policy page
Please be sure to check the contents of the package immediately at the post office
If a complete error or a significant deficiency was found, you can refuse the parcel right there. It will automatically get back to us and we will resend the correct order. Be sure to write to us on Instagram or Telegram indicating the situation
Also, if the problem was detected already at home — just write to us on Instagram or Telegram, indicating the TTN number, your name and order details
We will definitely find a solution
The team will contact you within 1-2 business days of your request to agree on the details
Refunds usually take a few business days after the refund is approved
This is a production where we control every stage — from selecting cocoa beans to pouring chocolate into molds. We don’t remelt finished raw materials, but create chocolate from scratch
You can learn more about the process on our About Us page — where we openly talk about how we create chocolate
More than 90% of our products are vegan. All chocolates are made without milk, honey, cream or other animal ingredients
Some fillings (e.g. freeze-dried ice cream) may contain animal products — this is always indicated in the description
To view only vegan items, use the "Vegan" filter in the Flavor Gallery
More than 90% of our products are gluten-free and free of traces
Some items (e.g. cookies or Dubai chocolate bar) may contain gluten - this is always indicated in the description
To view only gluten-free items, use the "Gluten-free" filter in the Flavor Gallery
We carry out production according to technical specifications and comply with food safety conditions
Yes, we have our own production. We manufacture our products ourselves, carefully controlling every stage - from the selection of high-quality ingredients to the final packaging. This allows us to ensure a consistently high level of quality, freshness of products and compliance with all safety standards
Our own production also allows us to quickly respond to customer requests, develop new products and implement modern technologies so that you get the best
The shelf life of chocolate depends on its composition and storage conditions. On average, it ranges from 1 to 12 months
The shelf life is affected by:
Before consumption, we recommend always checking the expiration date on the packaging
The YandMi loyalty program is a bonus system where you receive points for purchases and activities on the site, and points can be exchanged for gifts. There are also different levels in the program, and the higher your level, the more cool bonuses and special offers you will receive
More details about the program on the Loyalty Program page
Facets are points in the YandMi loyalty program
You can accumulate Facets and spend them on gifts in your personal account
It's simple: for every hryvnia in your order, you get the number of facets corresponding to your level. In addition, facets are awarded for registering on the site, feedback on positions and on your birthday
The accumulated facets can be exchanged for sweet gifts directly on the site — in your own profile in the "Gifts for facets" section
The YandMi loyalty program has levels that depend on the total number of accumulated facets. The more orders you place, the higher your level and the more benefits you get: more facets for purchases, access to exclusive offers, birthday gifts and other nice bonuses
This is a kind of way to thank you for choosing YandMi
Remember! To maintain your level, you need to place at least 1 order every 3 months. If there are no orders, the level is automatically reduced by 1. In this case, the gift for achieving the level is not given again
Your facets are valid for 12 months from the date of accrual. If they are not used within a year, they will be cancelled
So don't forget to check your balance so you have time to spend them on gifts
When you move to a new level of the program, all bonuses and benefits become available for your next order
This means that the order that helped you move up to a new level is not yet subject to the new terms. But from the next purchase you will be able to use all the new bonuses
After receiving a new level, the gift is automatically added to your cart. But if suddenly it is not there, don't worry! You can always add the reward again in the “Gifts beyond the limits” section, in the “Receive gifts” tab, by clicking the “Add” button, and it will appear in the cart! All you have to do is place an order on the website
Having reached the third level in the loyalty program — “Gourmet”, you have the opportunity to receive a gift for your birthday
Simply indicate your date of birth in your profile, but no later than 7 days in advance, so that we have time to prepare your gift
To receive an additional 200 facets on your birthday — you also need to indicate the date in your profile, or in the “Faces for activity” section
YandMi Privé is a closed club for true gourmets and brand connoisseurs. Only those who have the highest level in the loyalty program — Chocolate Sommelier and are in the top 10 rating, or those who are specially selected by the YandMi team, can get there
Club members can enjoy special privileges: chocolate and cheese tastings, master classes, sports events, theme nights and many other interesting events. This is a way to become part of a special community and enjoy the world of YandMi even more
We ship orders from Monday to Friday after 5:00 PM within 1–5 business days.
If the order is placed and paid for before 4:00 PM, we accept it for processing on the same business day. Orders placed after 4:00 PM or on weekends are accepted for processing on the next business day
Except for exceptional cases related to force majeure or temporary disruptions in work. Delivery times depend on your location — up-to-date information can always be viewed on the Nova Poshta website. Usually delivery takes from 1 to 3 days
If you want to arrange delivery abroad — add the selected products to the cart, and when placing an order in the "Delivery country" field, select "Other country"
You do not need to pay for the order immediately: we will reserve the selected items for 24 hours. During this time, our manager will contact you on Telegram or Instagram, clarify all the delivery details and send you payment details
If it is more convenient for you — you can write to us yourself on Telegram or Instagram, indicating the order number or sending a screenshot of the checkout page — and we will organize everything
We send orders from Monday to Friday after 17:00 within 1–5 business days
If the order is placed and paid for by 16:00, we accept it for work on the same business day. Orders placed after 4:00 PM or on weekends will be processed the next business day
Except in exceptional cases of force majeure or temporary disruptions
Delivery times depend on your city and country of delivery. Usually delivery takes 5 to 14 days
According to Art. 909 of the Civil Code of Ukraine, the responsibility for the integrity of the parcel from the moment of its transfer to the carrier lies with the delivery service
We sincerely advise: be sure to check the condition of the parcel directly at the branch, especially if you see that the box is damaged or looks open
Each of our orders is securely rewound with branded tape with the YandMi logo. If the tape is damaged, or another one is glued on top of it, be sure to check the contents of the parcel and make sure that everything you ordered is present
In case of damage:
Make a damage report directly at the delivery service branch
Be sure to write to us on Telegram or Instagram, indicating the TTN number and sending a photo of the package and contents
We are always on your side — and we will do everything to resolve the situation in your favor
If you see that you received something different from what you ordered, please refuse the package directly at the branch and write to us on Instagram or Telegram
If you found an error at home, write to us as well. We always try to find the best solution in each situation
Please note: our managers work from 9:00 to 18:00, Monday to Friday
Remember: on the other side of the screen are people just like you. And although we strive for perfection, no one is immune from mistakes. But we strive for each of your orders to be perfect, so we always offer solutions
We care about the quality and safety of products during delivery even in hot weather. To do this, we offer the option of delivery in a thermo box, which maintains the optimal temperature inside for up to 24 hours. You can add this service at the checkout
Please note that this service is only available for delivery within Ukraine, as the thermo box provides cold for a limited time
Unfortunately, this option is not available at the moment
After placing your order, you will receive a TTN number — you can use it to conveniently pay for delivery on the carrier's website or app
If you received a product of inadequate quality, you have the right to a return in accordance with the current legislation of Ukraine
All details are on the Returns policy page
Please be sure to check the contents of the package immediately at the post office
If a complete error or a significant deficiency was found, you can refuse the parcel right there. It will automatically get back to us and we will resend the correct order. Be sure to write to us on Instagram or Telegram indicating the situation
Also, if the problem was detected already at home — just write to us on Instagram or Telegram, indicating the TTN number, your name and order details
We will definitely find a solution
The team will contact you within 1-2 business days of your request to agree on the details
Refunds usually take a few business days after the refund is approved
This is a production where we control every stage — from selecting cocoa beans to pouring chocolate into molds. We don’t remelt finished raw materials, but create chocolate from scratch
You can learn more about the process on our About Us page — where we openly talk about how we create chocolate
More than 90% of our products are vegan. All chocolates are made without milk, honey, cream or other animal ingredients
Some fillings (e.g. freeze-dried ice cream) may contain animal products — this is always indicated in the description
To view only vegan items, use the "Vegan" filter in the Flavor Gallery
More than 90% of our products are gluten-free and free of traces
Some items (e.g. cookies or Dubai chocolate bar) may contain gluten - this is always indicated in the description
To view only gluten-free items, use the "Gluten-free" filter in the Flavor Gallery
We carry out production according to technical specifications and comply with food safety conditions
Yes, we have our own production. We manufacture our products ourselves, carefully controlling every stage - from the selection of high-quality ingredients to the final packaging. This allows us to ensure a consistently high level of quality, freshness of products and compliance with all safety standards
Our own production also allows us to quickly respond to customer requests, develop new products and implement modern technologies so that you get the best
The shelf life of chocolate depends on its composition and storage conditions. On average, it ranges from 1 to 12 months
The shelf life is affected by:
Before consumption, we recommend always checking the expiration date on the packaging
The YandMi loyalty program is a bonus system where you receive points for purchases and activities on the site, and points can be exchanged for gifts. There are also different levels in the program, and the higher your level, the more cool bonuses and special offers you will receive
More details about the program on the Loyalty Program page
Facets are points in the YandMi loyalty program
You can accumulate Facets and spend them on gifts in your personal account
It's simple: for every hryvnia in your order, you get the number of facets corresponding to your level. In addition, facets are awarded for registering on the site, feedback on positions and on your birthday
The accumulated facets can be exchanged for sweet gifts directly on the site — in your own profile in the "Gifts for facets" section
The YandMi loyalty program has levels that depend on the total number of accumulated facets. The more orders you place, the higher your level and the more benefits you get: more facets for purchases, access to exclusive offers, birthday gifts and other nice bonuses
This is a kind of way to thank you for choosing YandMi
Remember! To maintain your level, you need to place at least 1 order every 3 months. If there are no orders, the level is automatically reduced by 1. In this case, the gift for achieving the level is not given again
Your facets are valid for 12 months from the date of accrual. If they are not used within a year, they will be cancelled
So don't forget to check your balance so you have time to spend them on gifts
When you move to a new level of the program, all bonuses and benefits become available for your next order
This means that the order that helped you move up to a new level is not yet subject to the new terms. But from the next purchase you will be able to use all the new bonuses
After receiving a new level, the gift is automatically added to your cart. But if suddenly it is not there, don't worry! You can always add the reward again in the “Gifts beyond the limits” section, in the “Receive gifts” tab, by clicking the “Add” button, and it will appear in the cart! All you have to do is place an order on the website
Having reached the third level in the loyalty program — “Gourmet”, you have the opportunity to receive a gift for your birthday
Simply indicate your date of birth in your profile, but no later than 7 days in advance, so that we have time to prepare your gift
To receive an additional 200 facets on your birthday — you also need to indicate the date in your profile, or in the “Faces for activity” section
YandMi Privé is a closed club for true gourmets and brand connoisseurs. Only those who have the highest level in the loyalty program — Chocolate Sommelier and are in the top 10 rating, or those who are specially selected by the YandMi team, can get there
Club members can enjoy special privileges: chocolate and cheese tastings, master classes, sports events, theme nights and many other interesting events. This is a way to become part of a special community and enjoy the world of YandMi even more
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