Delivery and payment of YandMi orders

Delivery of orders in Ukraine

• Delivery cost — from ₴ 80. The exact amount depends on the weight, dimensions of the order and the selected branch or delivery address and is determined by the postal service
• When ordering from ₴ 2,500, we pay for delivery to the branch, post office or collection point
• When ordering from ₴ 4,000, you can choose the option of courier delivery to your address — and we will also cover its cost
• If you choose courier delivery to the address, but the order amount is less than 4,000 UAH, the cost of such delivery is paid by you in accordance with the Nova Poshta tariffs
• Orders through the website are accepted 24 hours a day, 7 days a week
• Orders via Instagram or Telegram are processed from Monday to Friday, from 09:00 to 18:00
• Orders are shipped from Monday to Friday after 17:00 within 1–5 business days
• If the order is placed and paid for by 16:00, we accept it in work on the same business day
• Orders placed after 16:00 or on weekends are accepted for work on the next business day
• Except for exceptional cases related to force majeure or temporary disruptions in work
• Delivery time is from 1 to 3 business days depending on your city and the selected delivery point. To find out the approximate time of arrival of the order to you, you can use the calculation service on the Nova Poshta website

International delivery

• If it is convenient for you to receive your order at a Nova Poshta branch, you can place an order directly on the website to the following countries: Poland, Moldova, Romania, Latvia, Lithuania and Estonia. Restrictions on delivery to other countries are related to the permits of Nova Poshta and the relevant countries, which we do not influence
• We deliver to other countries via an international service. Delivery prices can be viewed here
• To place such an order — write to us on Telegram or Instagram — and we will organize everything

About payment for orders

• Online payment on the website via the WayForPay payment system - with a Visa or Mastercard card, as well as using Apple Pay or Google Pay
• Minimum order amount is ₴ 550

Attention visitors!

From the moment the parcel is handed over to the carrier, the carrier is responsible for its safety — in accordance with Article 924 of the Civil Code of Ukraine. This rule applies even if the parcel has already been delivered to the branch

According to Article 909 of the Civil Code of Ukraine, the responsibility for the integrity of the parcel from the moment it is handed over to the carrier lies with the delivery service

We sincerely advise: be sure to check the condition of the parcel directly at the branch, especially if you see that the box is damaged or looks open

Each of our orders is securely rewound with branded tape with the YandMi logo. If the tape is damaged, or another one is glued on top of it, be sure to check the contents of the package and make sure that everything you ordered is included

In case of damage:

1. Make a damage report directly at the delivery service office
2. Be sure to write to us on Telegram or Instagram, indicating the TTN number and sending a photo of the package and contents

We are always on your side - and will do everything to resolve the situation in your favor We cannot guarantee the conditions of transportation and storage during delivery - both in winter and summer. We especially draw your attention to the period from May to October: chocolate is a temperature-sensitive product

If you choose delivery by post office or courier during this period, you do so at your own risk and agree to the possible consequences of overheating or melting of the product. In this case, we strongly recommend adding a thermal box to your order during checkout

If you receive a parcel at a branch from May to October and see that the chocolate has melted, you do not need to draw up a report with the carrier

Simply:

1. Record the situation on video right at the branch
2. Catch the parcel
3. Send us the video — and wait for a solution

Please note: the recording must be done right at the branch, before opening the parcel at home. This will allow us to resolve the situation quickly and honestly

If you see that you received something different from what you ordered, please refuse the parcel right at the branch and write to us on Instagram or Telegram

If you found an error already at home — also write to us. We always try to find the best solution in every situation

Please note: our managers work from 9:00 to 18:00, Monday to Friday

Remember: on the other side of the screen are people just like you. And although we strive for perfection, no one is immune from mistakes. But we strive for each of your orders to be perfect, so we always offer solutions