These YANDMI Loyalty Program Terms define the procedure for customer participation in the loyalty program, the terms for earning and using Facets, the rules for receiving gifts, the conditions for accessing the Facet Shop, the procedure for changing the terms of the program, and other essential conditions of participation
These Terms apply to all registered users of the YANDMI website who participate in the loyalty program, place orders, and receive Facets, gifts, or other benefits within the program
This document has been drawn up in accordance with the legislation of Ukraine, including legislation on electronic commerce, consumer rights protection, advertising, personal data protection, and the provision of information to consumers about food products
Important:
The loyalty program is not a game of chance, a lottery, a financial service, a payment instrument, or a means of raising funds. Facets are exclusively bonus units that may only be used within the rules of this program
1.1. Brand / YANDMI — the business entity that sells goods under the YANDMI brand and administers the loyalty program on the website
1.2. Website — the official YANDMI website, through which the customer can browse products, register, place orders, and use the features of the loyalty program
1.3. Customer — an individual who has registered on the website, created a personal account, and participates in the loyalty program
1.4. Personal Account — the customer's personal section on the website, accessible after registration or login
1.5. Loyalty Program — the set of rules, technical features, levels, gifts, bonuses, and benefits provided to YANDMI customers in accordance with these Terms
1.6. Facets — bonus units of the YANDMI loyalty program, which are credited to customers for paid orders and may only be used within this program
1.7. Status Facets — the total number of Facets credited to a customer for all paid orders, used to determine the customer's level
1.8. Available Facets — Facets that a customer can use in the Facet Shop in accordance with these Terms
1.9. Facet Shop — a separate section of the website where a customer can use Available Facets to obtain special products or benefits
1.10. Hryvnia Item — a product paid for by the customer in hryvnias, included in the actually paid value of the order
1.11. Facet Item — a special product available in the Facet Shop, priced in Facets rather than in hryvnias
1.12. Birthday Period — a personal period lasting 7 calendar days, covering the 3 calendar days before the customer's birthday, the birthday itself, and the 3 calendar days after the birthday. During this period, the customer may receive a birthday gift, provided these Terms are met
2.1. Participation in the loyalty program is voluntary and available to customers after registering on the YANDMI website
2.2. Certain sections of the website, gifts, benefits, promotional offers, and the Facet Shop may only be available to registered users after logging into their personal account
2.3. To participate in the program, the customer must provide accurate data necessary for registration, placing orders, crediting Facets, and receiving notifications about the program
2.4. One customer may have one account. Creating multiple accounts to circumvent the rules of the program, or to receive gifts or other benefits repeatedly, is prohibited
2.5. Participation in the program means the customer's agreement with these Terms and with the current version of the Terms published on the website
2.6. These Terms do not limit the legal rights of the consumer provided for by the legislation of Ukraine
3.1. Facets are bonus units of the YANDMI loyalty program
3.2. Facets are not funds, electronic money, a means of payment, a security, a gift certificate, a property claim, or a financial service
3.3. Facets have no monetary equivalent and are not subject to sale, exchange for money, transfer to other persons, assignment, inheritance, or compensation
3.4. Facets can only be used within the YANDMI website to obtain products or benefits available in the loyalty program
3.5. Facets can only be used if the website has the technical capability, the customer has a sufficient Facet balance, and the relevant product or benefit is available
3.6. Facets cannot be used to pay for delivery, a thermal box, packaging, gift certificates, or other payments, unless expressly stated otherwise on the website
4.1. The loyalty program uses two separate metrics: Status Facets and Available Facets.
4.2. The Available Facets balance for use in the Facet Shop cannot exceed 200,000 Facets
4.3. Once 200,000 Available Facets is reached, the Available Facets balance does not increase beyond this limit. However, Status Facets, which determine the customer's level, continue to be recorded
4.4. This means that the 200,000-Facet limit applies only to the available balance for use, and does not limit the accumulation of Status Facets for advancing to higher levels of the program
5.1. The customer's level is determined by the number of Status Facets credited to the customer for all paid orders:
Level 1 — Enthusiast
Level 2 — Cocoa Impressionist
Level 3 — Gourmet
Level 4 — Chocolate Sommelier
5.2. If a customer meets the requirements for a higher level, the website may automatically update the customer's level after payment for the relevant order is confirmed and/or after the order status changes to completed
5.3. Level gifts and benefits are provided according to the customer's active level, the availability of the relevant products, the technical capability of the website, and other conditions of these Terms
6.1. Facets are credited only on the amount actually paid for the goods in an order
6.2. Facets are credited for every full UAH 100 of the actually paid value of the goods. An amount below UAH 100 is not rounded up to UAH 100, unless expressly stated otherwise on the website
6.3. If an order is placed with a discount or as part of a promotion, Facets are credited on the amount actually paid after the discount is applied, not on the full cart value
6.4. Facets are credited after payment for the order is confirmed and/or after the order status changes to completed, in accordance with the website's technical logic
6.5. In the event of order cancellation, a refund, an erroneous payment, or another reason for voiding an order, YANDMI has the right to cancel the Facets credited for that order
6.6. In addition to Facets credited for paid orders, YANDMI may credit a customer with additional Facets for certain actions within the loyalty program. Additional Facets may be credited for the following actions:
6.7. Additional Facets for creating a profile on the website are credited once per customer
6.8. Additional birthday Facets may be credited once per calendar year, provided the customer's date of birth is specified in their personal account
6.9. Additional Facets for customer actions are credited to the Available Facets balance and can be used in the Facet Shop
6.10. Facets are not credited on:
Example: if the cart value was UAH 1,500, but after a discount the customer paid UAH 1,200, Facets are credited on the UAH 1,200 actually paid
7.1. A customer's level is considered active if the customer has at least one paid order within the last 3 months
7.2. If a customer has not placed a paid order for more than 3 months, the level becomes inactive
7.3. Level inactivity may restrict access to certain gifts, level benefits, and other special offers
7.4. To reinstate the level, the customer needs to place a new order for any amount permitted by the website's rules and the general terms of sale
7.5. Once such an order is paid for, the level is automatically reinstated based on previously accumulated Status Facets, and additional Facets are credited for the new order.
8.1. The Facet Shop is a separate section of the website where registered customers can use their Available Facets to obtain special products
8.2. The assortment of the Facet Shop is determined solely by YANDMI and may change
8.3. The Facet Shop may offer candies, bars, certain seasonal items, gift products, and other brand items
8.4. The prices of products in the Facet Shop are specified in Facets, not in hryvnias
8.5. Facet Items are available only if the relevant product is in stock and the customer has a sufficient balance of Available Facets
8.6. YANDMI has the right to set limits on the number of Facet Items available to one customer, per order, or during a certain period.
For example: a bar may be available in the Facet Shop for 13,200 Facets. The specific list of products and their prices in Facets is shown on the website.
The Dubai bar is not included as a standard gift bar within the loyalty program, unless expressly stated otherwise on the website or in the terms of a specific promotion.
9.1. It is not possible to place an order consisting only of Facet Items
9.2. The cart must contain Hryvnia Items totaling at least UAH 550, to be paid for by the customer in hryvnias
9.3. If the cart contains only Facet Items, the website will not allow proceeding to checkout
9.4. Facet Items are added to an order only if the product is in stock and the customer has a sufficient balance of Available Facets
9.5 Facets cannot be used to fully replace the monetary payment for an order, unless expressly provided otherwise by separate terms on the website
9.6. YANDMI may set a minimum amount of Hryvnia Items in the cart as a condition for using Facet Items
10.1. Facet Items are available only while in stock
10.2. When an order for a Facet Item is placed, the corresponding number of units is automatically deducted from the overall stock of the product on the website or from the separate stock of the Facet Shop
10.3. Adding a product to the cart does not guarantee its reservation
10.4. Product reservation occurs during checkout in accordance with the website's technical logic
10.5. During the reservation period, Facets may be held in a temporarily reserved status until payment is completed or the order is cancelled
10.6. If payment for the order was not completed, the order was cancelled, or the reservation period expired, the product is returned to available stock and the Facets are returned to the customer's balance
10.7. If the product is no longer in stock at the time of checkout, the website may not allow the order to be placed with that product
10.8. If, due to a technical error, a Facet Item was ordered in excess of the actual stock, YANDMI has the right to cancel the corresponding item and return the Facets deducted for it to the customer
11.1. Gifts and level benefits are provided to customers according to their active level, the terms of the program, the availability of gift items, and the technical capability of the website
11.2. A gift is not a monetary payment and has no monetary equivalent
11.3. A gift may not be exchanged for money, Facets, a discount, another product, or any other compensation, unless expressly stated otherwise on the website
11.4. A gift is not shipped as a separate parcel and is only added to an order that meets the terms of the program
11.5. Gifts are provided only while in stock. If a specific gift is unavailable, YANDMI may replace it with another gift of a similar category or withhold the gift until it becomes available, unless otherwise stated on the website
11.6. The list of gifts, level benefits, and the conditions for receiving them may change in accordance with these Terms
12.1. A birthday gift is available to a registered customer subject to the cumulative fulfillment of the following conditions:
12.2. The Birthday Period is 7 calendar days and covers the 3 calendar days before the customer's birthday, the birthday itself, and the 3 calendar days after the birthday. The exact calendar dates of the relevant Birthday Period may be shown in the customer's personal account, in an email notification, or through another official YANDMI communication channel
12.3. The gift is automatically added to the cart when the program's conditions are met
12.4. The birthday gift is available once a year
12.5. If the customer does not place an order within the 7 calendar days of the Birthday Period, the gift expires and is not carried over to another period
12.6. The birthday gift is not shipped as a separate parcel
12.7. The birthday gift is not compensated with money or Facets
12.8. If the customer has lost level activity, the birthday gift is not activated automatically. To receive the gift, the customer must first place an order to reinstate the level, and after the level is reinstated, place a separate order of UAH 1,000 or more during the relevant Birthday Period to receive the gift. The gift is not added to the same order used solely to reinstate level activity
13.1. The New Year's gift is available provided an order of UAH 1,000 or more is placed during a period determined solely by YANDMI
13.2. The period during which the New Year's gift is available is published on the website or communicated to customers by email, through their personal account, or through other official brand channels
13.3. The New Year's gift is available to customers with an active Chocolate Sommelier level, provided the relevant gift item is in stock
13.4. The New Year's gift is only added to an order and is not shipped as a separate parcel
13.5. The New Year's gift is not compensated with money or Facets
13.6. If the terms of a specific New Year's promotion provide for other or additional rules, such rules are published on the website or communicated to customers through YANDMI's official channels
14.1. Delivery to a Nova Poshta branch at YANDMI's expense is available for orders of UAH 2,700 or more
14.2. Address delivery at YANDMI's expense is available for orders of UAH 3,600 or more
14.3. A thermal box at YANDMI's expense is added to orders of UAH 2,800 or more
14.4. The standard cost of a thermal box is UAH 100
14.5. Facets are not credited on delivery, the thermal box, or packaging
14.6. During hot weather, YANDMI recommends adding a thermal box to the order and choosing delivery to a Nova Poshta branch, since parcel lockers and address delivery may increase the time the parcel spends outside temperature control
14.7. During certain promotions, the terms of delivery at YANDMI's expense may not apply. The current terms are specified on the promotion page or during checkout
14.8. The terms for delivery and the thermal box apply based on the amount actually paid for the order after discounts, unless expressly stated otherwise in the terms of a specific promotion
15.1. To participate in the loyalty program, a customer may provide personal data, including name, contact details, date of birth, order history, and other information necessary for the program's operation
15.2. Personal data is processed in accordance with YANDMI's Privacy Policy and the requirements of the legislation of Ukraine
15.3. YANDMI may send the customer service messages related to the loyalty program, including notifications about level, Facets, gifts, the Birthday Period, changes to the Terms, or technical notifications
15.4. Commercial messages, promotional offers, and gift notifications are sent in accordance with the customer's settings, the customer's consent, and legal requirements
15.5 The customer is responsible for the accuracy and up-to-date status of the data specified in their personal account
16.1. In the event of a technical error, incorrect crediting of Facets, erroneous deduction of Facets, incorrect display of a gift, incorrect product stock, or another website error, YANDMI has the right to adjust the Facet balance, the composition of an order, or the available benefits
16.2. If a technical error resulted in Facets being deducted without the customer actually receiving the product or benefit, YANDMI will return the corresponding number of Facets to the customer's balance
16.3. If a technical error resulted in an excessive crediting of Facets or the erroneous granting of a benefit, YANDMI has the right to cancel such crediting or benefit
16.4. It is prohibited to use the loyalty program through fraud, automated scripts, mass account creation, order manipulation, data falsification, or any other circumvention of the rules
16.5. If abuse is detected, YANDMI has the right to cancel the relevant Facets, gifts, benefits, or the part of an order relating to the relevant benefit, and to restrict the customer's participation in the program
16.6 Such actions do not limit the legal rights of the consumer with respect to products that were actually purchased and paid for in accordance with the legislation of Ukraine
17.1. YANDMI has the right to change the list of gifts, Facet Items, level benefits, promotion terms, the procedure for earning Facets, and other rules of the loyalty program
17.2. Changes apply to future orders and do not affect orders already placed and confirmed, unless otherwise required by law or related to the correction of a technical error
17.3. The current version of the Terms is published on the YANDMI website
17.4. YANDMI may temporarily restrict or suspend the loyalty program, certain gifts, Facet Items, or level benefits in the event of technical failures, product unavailability, suspected abuse, changes in legislation, force majeure, or other circumstances affecting the proper operation of the program
17.5. YANDMI may terminate the loyalty program by publishing a corresponding notice on the website or notifying customers through official communication channels
18.1. These Terms are the public rules of participation in the YANDMI loyalty program
18.2. In the event of a conflict between these Terms and the terms of a specific promotion, the terms of that promotion apply, provided they are expressly published on the website or communicated to the customer through YANDMI's official channels
18.3. All matters not regulated by these Terms are governed by YANDMI's public offer, privacy policy, delivery and payment terms, as well as the legislation of Ukraine
18.4. If any individual provision of these Terms is found to be invalid or unenforceable, this does not affect the validity of the other provisions of the Terms
18.5. The customer is obliged to independently review the current version of the Terms before participating in the program, using Facets, or receiving gifts
18.6. Continued use of the loyalty program after a new version of the Terms is published constitutes the customer's agreement with the updated Terms, unless otherwise provided by the legislation of Ukraine
This section is for informational purposes only and does not change the terms of the loyalty program:
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